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FAQ

(many are real inquiries done by customers)


As a general rule, it is necessary to have a valid driving license for at least 1 year and a minimum of 25 years of age. There is, however, a limited possibility - eg it depends on the car group - to reduce the indicated age (note: in vehicles over the minimum age you can go to 30 years and the driving license must be valid for more than 3 years).

A credit card is also usually required to provide a security deposit (guarantee on possible damages). It is an amount that is returned after the rental operation and everything is fine (there is no damage, there is no loss of documents, there is no lack of accessories on the vehicle, ...).

For payment of the rental car, you can use a debit card (or cash).

For the provision of the deposit it is usually necessary to be made by credit card. If the customer does not have one, his companion with a credit card present at the Drivalia counter (must sign documentation) may be responsible for the deposit. There is also the possibility that, through an additional extra or Max Relax rate, you can provide the deposit via debit card.

My credit card doesn't have enough ceiling for the high-end car I want to rent - how do I do it?

If you have other credit cards, you can accumulate your use until the amount of the deposit is completed. Third parties in your relationship present when picking up the vehicle will also be able to help you using your credit cards. There is the possibility, for an additional extra, to decrease the amount of the deposit.

As a general rule, the Drivalia service is cars to be driven by the renters themselves. The possibility of including a driver is only by specific request and its feasibility is analyzed on a case by case basis.
As a rule, from a car category (eg Economy, Minivan, ...) a more consistent group is hired. And you receive the vehicle of that type available at the moment, regardless of color or model. In other words, it will be possible to previously indicate preferences but there is no guarantee of model, color or other very specific characteristics.

Yes, Drivalia will keep the car reservation for 24 hours.

(customers who do not report delays and only appear after this grace period, Drivalia no longer guarantees the reservation)

First, both must have a valid driving license for more than 1 year.

Second, and not least, the normal minimum age for driving Drivalia vehicles is 25 years. However, it is possible to apply the 20-24 year old driving fee.

In this way, the 19-year-old son cannot drive, the 20-year-old son, dependent on the automobile group, may as long as, as mentioned above, he already has a valid license for over a year.

Yes, two vehicles can have approximately the same dimensions, have the same number of doors and have a similar design but one may be from another group that is more expensive because, for example, it has more cylinder capacity / power, has a Diesel engine, has automatic transmission, has luxury finishes, have additional hi-tech equipment,…
Yes, a vehicle can be used for a few hours but note that the minimum period charged is 24 hours (1 day). The same applies if, for example, you rent for a day and four hours: two days of rental are counted.
No. All vehicles in the fleet can be driven with a light vehicle driving license.
Drivalia is specifically dedicated to motorized mobility through passenger cars and goods.
No, this is a daily average. In one day you can do just 5 km and in another day 550 km. The rental indicated includes 1600 km (8d x 200 km) in the rate. It is about the distance from Porto to Paris or more than five times the route Lisbon - Porto.
Sometimes, especially in more specific car groups and with fewer units, due to fleet management factors (eg car manufacturer was unable to deliver new vehicles ordered on time,
Yes, subject to the availability of the item, Drivalia rents baby / child seats and chairs. Request when booking, indicating the child's age / weight.

In case of breakdown, or similar problem, you can call Drivalia (office hours) or 24-hour Travel Assistance - see phones in the rental agreement or vehicle document bag.

(note: Drivalia complies with the preventive and corrective maintenance plan of the car manufacturers, but sometimes unforeseen events arise)

In the event of an accident, point out contacts of those involved and witnesses. If third parties intervene, fill out the Friendly Declaration legibly and completely and if the vehicle is prevented from driving, you must compulsorily call the police authorities. Follow the procedure related to malfunctions.
The maximum that Drivalia accepts is three drivers. The regular and two additional drivers (subject to a fee of € 20 each), subject to the normal driving requirements at Drivalia, and whose names must be entered in the rental contract.

If you hit the car for a brief distraction and the deductible - legal liability for covered and non-negligent damages - is € 850, you will only pay up to that amount.

If you hit it for speeding, it is considered negligence (breach of the Highway Code), and therefore you will have to pay the full amount of the repair.

Drivalia vehicles are intended for use in mainland Portugal. To use a vehicle across borders - only Spain - you usually need to request authorization from Drivalia when booking, and, if validated, pay a fee to be able to enjoy CDW coverage and travel assistance outside the country.
Customers must return vehicles at the same level with which they received (for proper transportation of the car, when the vehicle is picked up it will hardly occur without enough fuel). So customers will be charged for the amount of missing fuel.
No. Drivalia pays the rental of the electronic device and the connection of the company's computer system to the technological structure of Via Verde. However, you will have to pay the amount of the tolls, which depends on the motorways, type of vehicle and distances covered. This will be done by debiting your credit card, which is mandatory to subscribe to this service.
Via Verde communication from tolls to Drivalia is asynchronous i.e. not real time. It may happen that, after the rental ends, there will be deferred toll costs, which also have an administrative treatment. That is why a credit card is mandatory for subscription to electronic payment.
You will need to request this from the broker / distributor. For bookings received through this route, Drivalia only receives payments at the beginning or after the end of the rental.
Drivalia has four-wheel drive vehicles, however it is not possible to rent vehicles for use in sports events.
No. This breach is the customer's responsibility and will be reported to the competent authority.


Central +351 217 818 290
(Chamada para rede fixa/móvel nacional)

Or call:

Alfragide +351 967 883 657
(Chamada para rede fixa/móvel nacional)
Almada +351 212 744 606
(Chamada para rede fixa/móvel nacional)
Amarante +351 255 423 374 | 963 963 126
(Chamada para rede fixa/móvel nacional)
Aveiro +351 234 246 137
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Barreiro +351 212 158 036
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Beja +351 284 100 240
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Braga +351 253 262 177 | 963 963 122
(Chamada para rede fixa/móvel nacional)
Bragança +351 273 331 507 | 961 531 775
(Chamada para rede fixa/móvel nacional)
Coimbra +351 239 245 574
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Elvas +351 268 639 490
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Estremoz +351 268 339 282
(Chamada para rede fixa/móvel nacional)
Évora +351 932 403 022
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Famalicão +351 252 315 269 | 961 531 799
(Chamada para rede fixa/móvel nacional)
Figueira da Foz +351 233 414 278 | 961 547 546
(Chamada para rede fixa/móvel nacional)
Guarda +351 271 231 320 | 963 793 878
(Chamada para rede fixa/móvel nacional)
Guimarães +351 253 515 678 | 962 430 992
(Chamada para rede fixa/móvel nacional)
Lisbon-Airport +351 217 818 296
(Chamada para rede fixa/móvel nacional)
Lisbon-Benfica +351 217 155 422
(Chamada para rede fixa/móvel nacional)
Lisbon-Center +351 217 818 295
(Chamada para rede fixa/móvel nacional)
Lousã +351 966 740 817
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Montijo +351 212 318 124
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Odivelas +351 219 332 543
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Parede +351 210 175 746
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Penafiel +351 255 711 579 | 963 963 121
(Chamada para rede fixa/móvel nacional)
Portalegre +351 245 337 456
(Chamada para rede fixa/móvel nacional)
Porto-Airport +351 229 448 686
(Chamada para rede fixa/móvel nacional)
Porto-City +351 229 766 730
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Régua +351 254 321 146 | 963 963 124
(Chamada para rede fixa/móvel nacional)
Santa Maria da Feira +351 256 360 181 | 963 793 897
(Chamada para rede fixa/móvel nacional)
Setúbal +351 265 539 660
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Vila Real +351 259 309 300/1/2/3/4 | 961 343 834
(Chamada para rede fixa/móvel nacional)
Viseu +351 232 415 124 | 963 793 882
(Chamada para rede fixa/móvel nacional)